Appraisal Coordinator

  • By admin
  • Jun 19th, 2018

An appraisal coordinator must be a friendly energetic self-motivated person used to working in a fast paced environment.

  • Monitors and handle the entire pipeline process of appraisal orders daily from order entry to delivery. This includes; handling inbound and outbound calls from loan officers, processors, underwriters, appraisers, and property owners. It also includes troubleshooting problematic scenarios.
  • Track and communicate issues and status updates to requestor in a calm and professional manner both verbally and in writing.
  • Contact appraisers and clients for status updates while maintaining a detailed communication record on our web based platform.
  • Communicate to clients and appraisers a general understanding of appraisal related products as dictated by company policy/procedure and applicable law.
  • Take action on each file with a superior level of execution.
  • Handle client concerns to achieve client’s expectations.
  • Interact with other ACT Appraisal departments, as well as recognize when files should be escalated.

 

Qualifications

A High School Diploma. Must have excellent customer service skills and a strong sense of responsibility. Organized and detailed oriented person with the ability to multi-task in a fast paced environment with a high level of production. Must be able to manage a high volume of emails, voicemail and incoming phone calls. A quick learner with the willingness to acquire new skills. Effectively communicate with people of all levels.

To apply for this job email your details to careers_act@actappraisal.com

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